Refund Policy for FemmeVogue

At FemmeVogue, we aim to ensure your satisfaction with every purchase. This Refund Policy outlines the details of how refunds are processed for returns, cancellations, and other eligible scenarios.

1. Eligibility for Refunds

Refunds are applicable in the following cases:

  • Returned Items: Items that meet our 60-day return policy criteria (unused, in original condition with tags and packaging) and have been inspected and approved by our team.
  • Defective or Damaged Items: If you receive an item that is defective, damaged, or not as described, we will issue a full refund upon verification, including any return shipping costs incurred by you.
  • Cancelled Orders: Orders that are successfully cancelled before shipment will be refunded in full.

2. Refund Processing Timeline

  • Once we receive your returned items, our team will inspect them (typically within 3-5 business days of receipt).
  • Upon approval, the refund will be initiated. The time it takes for the refund to reflect in your account is 5-10 business days, depending on your bank or payment processor’s policies. We recommend checking with your financial institution if you haven’t received the refund within this period.

3. Refund Method and Currency

  • All refunds are issued in USD (United States Dollars), the same currency used for the original purchase.
  • Refunds are processed to the original payment method used for the order (e.g., credit/debit card, PayPal). We cannot issue refunds to alternative payment methods.

4. Non-Refundable Cases

  • Items returned after the 60-day return period.
  • Items that are used, damaged due to improper use, or returned without their original tags, packaging, or accessories.
  • Customized or personalized items, unless they are defective or damaged upon arrival.
  • Shipping costs (unless the return is due to a defect, damage, or an error on our part).

5. How to Check Refund Status

If you have questions about the status of your refund, please contact our customer service team at [email protected] with your order number and details of the refund. We will provide you with updates on the processing status.

6. Changes to This Policy

FemmeVogue reserves the right to update this Refund Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

7. Contact Us

For further inquiries regarding refunds, please reach out to our customer service team at [email protected].