Femmevogue Customer Service Policy
Welcome to Femmevogue, your trusted destination for women’s clothing. We are committed to providing exceptional customer service to ensure your shopping experience is enjoyable and satisfying. This Customer Service Policy outlines the standards and guidelines we follow to assist you with any inquiries, concerns, or needs related to your purchases. For further assistance, please contact us at [email protected].
1. Our Service Commitment
At Femmevogue, we strive to offer:
- High-quality women’s clothing that meets our strict quality standards.
- Clear and accurate product descriptions, including details on sizes, materials, and care instructions.
- Prompt and helpful responses to your questions and concerns.
- Fair and transparent policies regarding orders, shipping, returns, and exchanges.
- A secure and user-friendly shopping environment.
2. Order Processing
2.1 Order Confirmation
Once you place an order on our website, you will receive an immediate order confirmation email containing your order details, including the items purchased, quantities, prices, and shipping address. If you do not receive this email within 24 hours, please check your spam folder or contact us at [email protected].
3. Shipping and Delivery
3.1 Tracking Your Order
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery on the relevant shipping carrier’s website.
3.2 Shipping Costs
Shipping costs are calculated based on the destination, weight, and size of your order, as well as the shipping method selected. The exact shipping cost will be displayed at checkout before you complete your purchase.
4. Returns and Exchanges
4.1 How to Initiate a Return or Exchange
To start a return or exchange, please contact us at [email protected] with your order number and the reason for the return or exchange. We will provide you with instructions on how to return the item(s) and process your request.
4.2 Refund Processing
Once we receive and inspect the returned item(s) and confirm they meet the return eligibility criteria, we will process your refund. Please note that shipping costs are non-refundable unless the return is due to a defect or error on our part.
4.3 Exchange Processing
If you request an exchange, we will send the replacement item(s) to you once we receive and approve the returned item(s). If the replacement item has a different price, you will be responsible for paying the difference or receive a refund for the overpayment, as applicable.
5. Product Inquiries and Size Guidance
Our customer service team is available to assist you with product inquiries, including details on materials, styles, and availability. We also provide size charts on our website to help you choose the right fit. If you need further assistance with sizing, please contact us with your measurements, and we will be happy to offer guidance.
6. Changes to This Customer Service Policy
We may update this Customer Service Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will post the updated policy on our website and indicate the last updated date. We encourage you to review this policy periodically.
7. Contact Information
For any assistance, please reach out to us at:
Email: [email protected]
Thank you for shopping at Femmevogue. We appreciate your business and look forward to serving you!